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Herts Careline telecare service wins prestigious award!

Herts Careline has scooped a top prize at the prestigious Association for Public Service Excellence Awards (APSE) 2016. The ceremony which took place at the Foyle Arena, Londonderry last week was hosted by journalist, television presenter and Alzheimer’s Society Ambassador,hertsdeerSarah Travers.
herts3Herts Careline won in the Best Public – Public Partnership Working Initiative category beating other local authorities and their public sector partners across the United Kingdom. The award reflects the exciting new partnership recently established between North Hertfordshire District Council, Hertfordshire County Council, and Hertfordshire Independent Living Service (HILS).
APSE provides a forum for local councils to develop and deliver excellent public services. It said: “These awards are unique, designed to recognise frontline services that are delivered to local communities by local councils. This year’s awards span 21 categories and cover the vast majority of local government frontline service areas.” Herts Careline was also a finalist in 4 other categories.
Herts Careline, a not-for-profit service of North Hertfordshire District Council (NHDC), provides a range of assistive technology services to help older people, those living alone, and residents with long-term health conditions to stay independent at home. Its community alarm and assistive technology services provide 24/7
emergency help and reassurance at the press of a button. The service currently provides support for around 20,000 people in Hertfordshire and the surrounding area, taking 1,000 calls a day – at least a third of which are life critical emergencies.
Cllr Bernard Lovewell, NHDC’s Executive Member for Housing and Environmental Health, said: “We are delighted to win at these nationally respected awards. While our partnership with Hertfordshire County Council and HILS is relatively new, it is already delivering outstanding results and helping many vulnerable residents to maintain their independence. This is a well deserved award and we’re thrilled that APSE has recognised this.”
Colette Wyatt-Lowe Cabinet Member for Adult Care and Health at Hertfordshire County Council, said: “This win is fantastic news for Herts Careline. It is reflective of the high quality, cost effective service they provide to help the welfare and independence of our residents. This partnership is one of the ways Hertfordshire County Council is delivering care to older and vulnerable people across the county helping them to stay independent for longer.”
Sarah Wren, Chief Executive of HILS said: “Herts Careline’s winning this award is fantastic news and much deserved. I hope that this example of our innovative partnership between local government and a social enterprise will inspire other areas to invest in prevention services that make a real difference to the lives of older and vulnerable people in our communities.”
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